Right of withdrawal

If the Customer is a "Consumer", as defined in article 3 of the Consumer Code, he is entitled to the rights referred to in articles 52 et seq. of the Consumer Code, as amended by the Legislative Decree of 21/02 /2014 n. 21, and therefore the right to withdraw from the Purchase Contract (hereinafter "Right of Withdrawal") for any reason, without reasons and without any penalty.

 

The Withdrawal may concern all (Total Withdrawal) or only part (Partial Withdrawal) of the Goods purchased.

 

To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his delegate acquires physical possession of the purchased products by signing their collection. 

The Customer will be able to use simple communication. The means and contact details to which to send the communication: info@woluxe.com

Pursuant to art.59 of legislative decree 06/09/2005 n. 206 (Consumer Code), the right of withdrawal does not apply to goods produced to measure, personalized or which, due to their structure, cannot be returned, risk deteriorating rapidly or may be damaged. In the event that the product on sale falls into one of the cases referred to in art. 59 described above, the Site will report this indication with the phrase "Right of withdrawal not applicable" both in the product sheet and in the purchase procedure pages and in the order confirmation emails. Customers are invited to always check the presence of this wording.

Following the correct exercise of the right of withdrawal, the Customer will receive all the instructions for returning the Products to the email address declared during registration: the case number, and the address to which to return the Products (or the contact details of a freight forwarder to arrange collection with).

​Pursuant to57 of the Consumer Code, the return of the Products to the Seller must take place without undue delay, and in any case no later than 14 (fourteen) days from the date on which the Consumer communicated his decision to withdraw. The date of receipt of the notice of withdrawal by the Seller and the date of acceptance of the Product by the post office or the date of acceptance of the goods by a courier will prevail.

If the Customer has exercised the right of withdrawal in accordance with the provisions of these conditions, the Seller, in accordance with art. 56, paragraph 1 of the Consumer Code, will fully refund the sums paid by the Customer during the purchase phase, including shipping costs. The refund of the sums will take place through the same instrument adopted by the Customer during the payment phase, without undue delay and in any case within 14 (fourteen) days starting from the day on which he is informed of the consumer's decision to withdraw from the contract pursuant to article 54 The Seller may withhold the refund until it has received the goods or until the Customer has demonstrated that he has sent the goods back, whichever occurs first. 

The consumer will only bear the direct cost of returning the goods.

The returned goods must be returned in resalable conditions, preferably in their original packaging and accompanied by all accessories. Pursuant to the Consumer Code, the Customer is responsible for the decrease in the value of the products resulting from handling the products themselves other than that necessary to establish the nature, characteristics and verification of the functioning of the goods. In this case the Seller reserves the right to ask the user to reimburse the decrease in value found. Therefore, even if a form of insurance on the return of goods due to the exercise of the right of withdrawal is not provided for by law, the Customer is invited to adopt it.