FAQs
Are all watches sold by Wo Luxe 100% authentic?
Without exception. Authenticity is the bedrock of our business. Every timepiece that enters our vault undergoes exhaustive multi-point verification by master watchmakers, analyzing movement calibers, case geometry, and serial records against manufacturer archives. We back every single sale with an unshakeable full-refund authenticity guarantee.
Do your watches include their original factory serial numbers?
Yes. We strictly deal in pristine, fully intact timepieces. Every watch sold by Wo Luxe retains its original factory serial numbers for complete traceability and provenance. We never buy or sell pieces with removed, defaced, or altered serial numbers.
Are pre-owned watches serviced prior to sale?
Yes. Before any pre-owned piece is listed, our certified watchmakers perform complete mechanical diagnostics, timing calibrations, and water-resistance testing to guarantee the movement operates within original manufacturer tolerances.
Do your timepieces come with the original box and papers?
The majority of our inventory consists of complete sets featuring original manufacturer presentation boxes, warranty cards/certificates, manuals, and accessories. Every product listing explicitly outlines what is included, accompanied by detailed photographs.
Will my watch come with all original bracelet links?
Unless explicitly detailed otherwise in the individual listing, all metal-bracelet timepieces are sold with complete, full-factory link sets to fit standard wrist sizes. Additional links can be acquired upon request.
Do you offer custom aftermarket modifications (e.g., diamond bezels)?
No. At Wo Luxe, we hold high respect for original factory integrity. We do not offer or sell aftermarket-customized timepieces, ensuring your watch maintains its maximum investment and collector value.
How do I purchase a timepiece from Wo Luxe?
For items available for immediate acquisition, simply add the piece to your cart and proceed through our secure online checkout. For rare, high-value, or "Price on Request" items, reach out to our Brooklyn team directly via phone, text, or email to discuss pricing and complete a secure wire transaction.
Can I make an offer on a watch?
We price our inventory competitively against real-time global market data. However, we do accept reasonable offers on select references. Use the "Ask a Question" or "Make an Offer" button on the product page to connect directly with a specialist.
Why are your prices lower than traditional authorized retail stores?
As an independent dealer, Wo Luxe operates outside the artificial pricing restrictions, forced bundles, and waitlist games imposed on Authorized Dealers (ADs). We source directly through global trade networks, liquidations, and private collections, passing significant financial savings directly to you.
What is the difference between Wo Luxe and an Authorized Dealer (AD)?
An Authorized Dealer is bound by rigid brand contracts that enforce strict retail pricing and limited availability. As an independent specialist, Wo Luxe has the freedom to source globally, trade dynamically, and offer competitive market rates on hard-to-find references without corporate retail friction.
Do you offer discounts for cash or bank wire payments?
Yes. Because processing credit card transactions incurs significant gateway fees on high-ticket items, we pass those savings back to you. Contact us prior to checkout to receive a reduced price when paying via direct bank wire.
What payment methods do you accept?
We accept domestic and international bank wire transfers, all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, PayPal Credit, Venmo, and Affirm financing for flexible monthly payment plans.
How secure is my financial and personal information?
Extremely secure. Our platform operates on 256-bit SSL bank-grade encryption protocols to safeguard all transactional data. Wo Luxe strictly adheres to private client discretion—we never sell, rent, or trade your personal information to third parties.
Why haven’t I received an order confirmation yet?
To protect our clients against fraudulent transactions, high-value orders undergo a brief verification check. Order confirmations are typically issued within 12 to 48 hours once payment authorization clears.
Why was my order canceled and refunded?
If our banking or security systems flag a billing discrepancy, unverified shipping address, or payment clearance issue, we proactively cancel the order and issue an immediate refund. Our client concierge will contact you right away to resolve the issue or arrange an alternative payment method.
How fast is shipping, and how are items delivered?
We ship globally via FedEx Express. All domestic orders over $500 receive complimentary express shipping. Every package is dispatched under private third-party insurance, requires an adult signature upon delivery, and is fully trackable from our vault to your door. Expedited Priority Overnight delivery is available at checkout.
Are shipments insured during transit?
Yes, 100%. Every shipment dispatched by Wo Luxe is fully covered by third-party marine insurance for its complete replacement value until an adult signature is captured upon delivery.
What is your return policy?
We want you to be completely satisfied with your purchase. Wo Luxe provides a 7-day, no-questions-asked inspection window on all online purchases. If you are not fully satisfied, contact us within 7 days of delivery to initiate an insured return. Timepieces must be returned in the exact unaltered condition received, complete with all original tags, boxes, and paperwork.
Do you provide a warranty on purchased timepieces?
Yes. In addition to any remaining original manufacturer warranty, every watch purchased from Wo Luxe is backed by our comprehensive 1-Year Mechanical Service Warranty, covering internal movement defects under normal wear.
How do I initiate a return or warranty service claim?
Contact our Brooklyn concierge team via phone, text, or email with your order number. We will provide you with clear instructions and a pre-paid, fully insured FedEx return shipping label.
Can I view photos of the actual watch I am buying?
Yes. While high-volume listings may occasionally feature standard studio photography, we are happy to provide detailed, high-resolution macro shots or direct video clips of the exact piece in our vault. You can also request a live virtual FaceTime walkthrough with a specialist.
Do you have a physical location I can visit?
Wo Luxe operates locally out of Brooklyn, NY, alongside our global online portal. To ensure safety and private white-glove service, physical vault viewings and in-person consultations are available by private appointment only.
How do you source your inventory?
Our inventory is hand-curated through a trusted international network of certified wholesalers, authorized trade partners, private collectors, and direct client buy-ins. Every piece must pass our strict standards before entering our collection.