At Wo Luxe, we stand behind the precision, mechanical integrity, and craftsmanship of every luxury timepiece we offer. To ensure absolute confidence in your collection, all eligible watches purchased directly through our boutique or online portal are backed by our 1-Year Mechanical Service Warranty.
1. Scope of Coverage
This warranty covers mechanical failure, movement defects, and issues related to internal workmanship under normal, intended operating conditions for a period of twelve (12) months from the date of original delivery.
2. Exclusions & Limitations
Our 1-Year Mechanical Service Warranty does not cover:
- Damage caused by accidental impacts, dropping, physical abuse, crush force, or improper handling.
- Exterior aesthetic wear and tear, including surface scratches, bezel scuffs, case denting, crystal chipping, or strap/bracelet degradation resulting from normal use.
- Water infiltration or moisture damage caused by failure to keep crowns fully screwed down, or operating chronographs/pushers underwater outside manufacturer guidelines.
- Damage, alterations, or mechanical defects resulting from unauthorized service, third-party watchmaker repairs, or aftermarket modifications.
- Consequential, incidental, or special damages, including loss of personal use, indirect financial loss, or subjective inconvenience.
- Battery replacements, unless failure is directly linked to an internal quartz movement defect under warranty coverage.
3. Initiating Warranty Service
If your timepiece exhibits a mechanical malfunction during the 12-month coverage window, contact our client concierge team immediately to initiate a claim. We will issue a Return Merchandise Authorization (RMA) along with fully insured FedEx shipping instructions to safely transport your watch to our service facility.
4. Assessment & Remedy
Upon receipt, our certified master watchmakers will inspect the timepiece to evaluate the cause of the mechanical failure. If a valid warranty condition exists, Wo Luxe will, at its sole discretion:
- Repair the internal movement using genuine or factory-spec components.
- Replace the timepiece with an identical or comparable reference of equal value.
Wo Luxe covers all domestic insured return shipping costs for repaired or replaced timepieces back to your designated delivery address.
5. Important Terms
Please review the following condition requirements for all service requests:
- This warranty is non-transferable and applies exclusively to the original purchaser of record from Wo Luxe.
- Proof of purchase (original sales order, receipt, or invoice number) is required for all warranty claims.
- Wo Luxe reserves the right to amend or update the terms of this warranty policy at any time without prior notice.
6. Contact Information
If you have any questions, require mechanical support, or wish to initiate a service claim, please reach out to our team:
Wo Luxe
Address: Brooklyn, NY - United States
Phone: (646) 250-8011
Email: info@woluxe.com